New Complaint Process

At our neighbourhood house, we’re committed to creating a welcoming, inclusive, and respectful environment for everyone. To support this commitment, we’ve introduced a new complaint process designed to ensure greater equity, transparency, and fairness. Whether you’re a program participant, volunteer, staff member, or community partner, this process provides a clear and safe way to voice concerns, be heard, and work toward resolution together. Our goal is to create space for accountability and continuous improvement—so we can better serve our community, together.