Feedback

At Gordon Neighbourhood House, we’re committed to creating a welcoming, inclusive, and respectful environment for everyone. To support this commitment, we’ve introduced a new complaint process designed to ensure greater equity, transparency, and fairness. Whether you’re a program participant, volunteer, staff member, or community partner, this process offers a clear and safe way to voice concerns, be heard, and work toward resolution together.

As part of this initiative, we’ve also developed a Participant Rights and Responsibilities Charter, a Feedback Form, and a Complaint Process to support open communication and accountability. We always welcome feedback—big or small.

For general inquiries or to share your thoughts, please reach out to our reception team at welcome@gordonhouse.org, or contact our Executive Director, Thanh Lam, directly at thanh@gordonhouse.org.

Together, we’re working to build a stronger, more responsive community space for all.